Why You Must Have IVR & Toll Free Services

IVR & Toll Free 

Whenever you want to convey your message to someone important what do you do? Quite obviously, you message them, call them or maybe you write emails (very old, I know but still it's an option). It might cost you but the message and person are important so you will go ahead and call or message to convey the message.

Think about the time your customer (an important person, a very important person for your business) wants to contact you. What can he do , he doesn't possess your personal mobile number, well he is important but not a big client to possess personal number, of course he can email but to be honest who reads so many emails. The company’s email box must be filled with tons of messages, obviously you can't reply to them all. So if your important person wants to contact you as he has an important message to convey (could be anything - feedback, query to carry out transactions , can be a complaint regarding your service , might be having problems in using your product that needs help) what would he do? In absence of options, you may lose your loyal customer not one but many like him having similar problems. Not good for the business right? So in that case one can use  IVR & Toll free services to help your customer convey his message that too free of cost.

 

IVR & Toll Free Services

Let's just simplify a bit, most of us have heard about toll free no. of various big brands and companies and quite obviously we must have made calls on these no.s for queries or complaints or directions to use or anything, but let's quickly recap a little on what is toll free and this IVR system. 

So, Tollfree is an effective business tool that helps to manage your business after and before sale service, does a good job of marketing your product and can also give you advantage over your competitors. Toll free in simple words is a number connected to your company/business on which customers can call to give a message free of cost. Toll free numbers carry a perception around that only big and branded businesses have toll free numbers to interact with customers. Having a toll free number will help you in getting good marketing for the business. If you have a small or new business you should grab the opportunity to have a great PR for a business that has potential to generate leads.

 

Toll free number is used by many different business organizations for various purposes. Some of them include:

1.     Branding 

2.     Marketing

3.     Customer sale service

4.     Taking orders

5.     Lead generation 

6.     Solving queries

7.     Booking orders

8.     And many more

 

Now take a look at what IVR is.

I'm assuming you all must have dialed a toll free number some time in your life. I believe you must have that often, so ever noticed before speaking to your designated customer care executive you hear this prerecorded voice that doesn't listen to you but gives you instruction about things like which number to press to get connected to your customer care executive or to avail a particular service, this  is IVR. IVR i.e. Interactive Voice Response is a prerecorded message to introduce and familiarize your customer to the facility and to direct them to the designated departments, not only does this help the customers but also the business. It becomes easy to segment the calls and regularly inspect the number of calls for complaints, for queries, for directions to use, for feedback, for booking an order and make changes to your product or services accordingly. 

 

Benefits of using toll-free numbers

 

Toll free number comes with many benefits. Some of them are: 

1.     Creates a brand image, that helps in reaching out to customers with confidence

2.     Helps in generating more leads than the company could have done regularly

3.     Provides for a better customer service, so that the customers gets maximum satisfaction and bring good mouth publicity

4.     Helps in marketing campaigns, for a better promotion in potential customers and helps in getting instant feedback

5.     Round the clock customer service, so that your business can earn all the time

6.     Makes connecting with customers easy, so you don't loose on orders

7.     Receive call anywhere within the country, so you don't have to keep changing the number with your company’s location

Benefits of using IVR System

 

Using IVR along with toll free is like icing on the cake as we say ‘sone par suhaga’. IVR has many benefits of its own. Some of these are:

1.     Handling a large volume of calls

2.     Directing the customers to the right department and agent

3.     Managing calls of different kind

4.     Segmenting calls according to purpose 

5.     Maximizing customer satisfaction

6.     Segmenting customers and creating their database for the purpose of the future course of action

7.     Saving customers time on a call and bringing goodwill

8.     Makes call from any device possible

9.     Improves your call center work

10. Can help in getting customers feedback in an organized manner

 

Now you may wonder and if you're not you should, if these tools are so good I should also avail them for my business and you must. There are answers to some questions that you should answer yourself and then go ahead with it. Well why do you need, what are the different services you want to attach to the number, how much are you willing to spend on it, are you ready to take a step further, what are the number of purpose, if get the answer prepare your plan and go to your service provider (whispers: you can contact us) and explain them everything and get some knowledge on how it will function and go ahead with it.

 

IVR & Toll free is the best business tooling you can avail to help your business. It helps with the most crucial aspect of modern business customer management and customer satisfaction and that can help you to rock in your business competition. My sincere advice would be to go ahead and try and see the change yourself.

 

Thank you for the attention, I hope it was helpful and for more Information you can contact us .

 

The Five Latest Mobile Apps Development Technologies For a Better Start.

Mobile Apps Development is now an inseparable part of our life. Due to the exploding popularity of mobile and tablets,there's a rapid increase in mobile apps creation.Mobile apps development is an essential element of most companies,and generated $600 billion as revenue in 2020.There are millions of apps present on Google Playstore and Apple Appstore,so there is a good competition to grab attention from the users.

To become a successful Mobile Apps Developer you need to choose the right technology for your custom app,you also can look on the trending list.For your help we have provided you with the best technologies for the mobile developers (devs).

Top Five Development Technologies For Apps Development.

1. Python

2. Java
   

3. Flutter

4. React Native

5. Swift

Let's Dive in it,

Python

When it comes to popular web app development technology for the backend development,mostly, python clicks to the mind of a developer.This is a programming language and is widely used by the developers.A developer with basic programming skills can easily access it.

Python is a portable language and includes built-in debuggers to facilitate flawless development,and it has many frameworks.and have many more benefits.

Java

Java is a cross-platform object oriented programming language which was released by Sun Microsystems in the year 1995. This is very easy to handle and is highly secured and it is the official language for mobile app development.It offers ample of open-source libraries,excellent documentation and much more,some examples of apps built with java are Telegram,VLC Media player.

Flutter

It is an open-source mobile UI and created by google and was released in May 2017. In simple words,it allows you to create a native mobile application with only one codebase.you hear that right we can smoothly run apps both on android and IOS.This is in high demand bcz developers prefer cross-platform applications than native-platform applications.Apps like Google Ads and Xianyu by alibaba is developed by Flutter.

React Native

It is developed by Facebook, It is an open-source framework used to build cross-platform applications for IOS, Web, Android and UWP. By Using this you can make an app with native capabilities but can be used on cross-platforms. Apps like Facebook,Ubereats and Myntra are developed using React Native.

Swift

Swift is an intuitive programming language developed by Apple Inc. for macOS watchOS,tvOS, and ipadOS etc. it works with Cocoa and Cocoa Touch Frameworks.LinkedIn, Lyft, and Hipmunk are some of the examples of applications developed using this language.

The Final Words

This article highlights the best five mobile apps development technologies for a better startup. This includes python,Java,Flutter,React Native and swift.

You can have a look at this for your better work at the company.

Digital Marketing - Explanation , Importance and Tools

Digital Marketing 

The world is going digital. Anything you do and anywhere you go, everything is online. So is the business world. Businesses are going digital so is the need for their marketing. We need to promote our businesses online now more than anytime.

Marketing through digital means is used across the spectrum by all the industries. In this digital world, everyone wants to make use of a digital platform for their promotion whether its business manufacturing products or providing services, or educational institutions promoting their admission procedures, or political parties woo people to vote for them.

 

In this blog I'm going to explain a little about digital marketing and some of its tools. 

Before you get bored, let's first look at what digital marketing is. Wikipedia says , “Digital marketing is the component of marketing that utilizes internet and online based digital technologies such as desktop computers, mobile phones and other digital media and platforms to promote products and services.”  In simple words, digital marketing is promotion of stuff through online mediums like social media, emails, search engine, mobile apps, etc. It is also called Internet marketing, e-marketing and web marketing .

Benefits of Digital Marketing

Digital marketing helps to interact more with the potential customers, getting feedback from digital marketing is more quick and precise, and it helps in getting to know the customer bases more clearly and understanding the market trends more easily than the traditional methods. Digital marketing comes with many benefits. Some of those benefits are:

1. Customer awareness and engagement 

Digital marketing makes it easier to make your product or services more approachable to potential customers; they can be made more known to the existence of the product or services in the market and it in turn can boost the sales. 

Not only you can be more visible to the potential customer but through digital marketing you can engage more with the existing customer. Engaging with potential or existing customers helps businesses get better ideas to implement to make changes and to attract more customers.

2.             Helps in building a loyal customer base

Once a customer visits your site and buys your product or services and gets satisfied with the after sale communication, they will want to visit it more for future needs. That aside but digital marketing plays a role in bringing your old customer back to your site. Through email marketing we can remind him about past transactions with your company and persuade him to visit and again.

3.             Word of mouth becomes more easy

Digital marketing makes spreading of your product or services through customer feedback even more easy. Happy customers may share your site link through social media. And this makes the spread of your site more rapid.

4.               Pocket friendly and more effective  

Digital marketing is more pocket friendly and effective than traditional marketing methods. It involves less cost than you may incur while using traditional tools like billboards, TV advertising, newspaper advertisement, etc. Not only is digital marketing more cost friendly but also effective as you get instant feedback and report on how effective your marketing was and how the customer responded to it.

5.             Helps in getting the customer base better

Customers actively spend their time on various online platforms and it's possible they may not behave the way your marketing report told you and it's obvious but you can get to know how they behave with respect to your product through digital platforms and tools. Get to know your customer and make strategies accordingly.

 

Categories of Digital Marketing

Digital marketing comes with blends of technique/tools. A good blend of all or some techniques is good for your business or a business specific technique is also good. Here are some the technique/tools:

1.  Search Engine Optimization(SEO)

To get your website to the top on a search engine a good SEO is very important. SEO (Search Engine Optimization) is a technique to get your website rank higher on search engines results. It is a blend of techniques used by experts to make your website more visible to potential customers either through paid channels or through organic techniques. SEO techniques can help in driving traffic from potential customers to your website. SEO is mostly keyword specific, there are hundreds of businesses like yours on the internet and they are also in need and wish to get ranked on search engine results on the same keywords specific as yours. A good SEO can help you to run fast your competitor. 

2.              PPC Services 

Pay-Per-Click (PPC) advertising or Paid search is a method of driving traffic to your site through advertising your content on certain keywords search results, by paying the publisher money for every click on the advertisement. They can be very helpful in getting to the target customers through specific keywords results. These can also be very effective because they are based on study of online behavior of the target audience.

Popular forms of PPC services are: Google ads, Paid ads on Facebook, Twitter Ads campaigns, Sponsored Messages on LinkedIn. 

3.              Social Media Optimization

You may confuse it with social media marketing but it's different. Social media optimization is making your social media account more visible and accessible to the potential customers who visit your site. Directing your potential customers to your social media account can prove to be very effective as following the social media can keep your customer updated on your future course of actions. Social media optimization makes sure your customers are easily redirected to your related social media pages without broken links. Facebook, Instagram, LinkedIn, Twitter are some examples of social media accounts you can use for redirecting your customer to as they are widely used. 

4.              YouTube SEO

YouTube SEO just like SEO is ranking your YouTube videos on top of search results. It is also keywords specific just like SEO. It involves ranking of not only videos but your channel, playlist and increasing viewer by ranking higher on keyword specific results. Since the search engine bots can't watch the videos YouTube SEO rely highly on text associated with videos and tags. To do your YouTube SEO you need to be more acquainted with YouTube algorithm and keyword research techniques. That done you can rank well on YouTube.

5.              Online Reputation Management

Online reputation management may feel similar to online PR but it's slightly different. It's important to keep a tab on what people have to say about you or your business online. Wrong rumors or negative reviews by an unsatisfied customer can harm your reputation in a big way. While you can pay to give yourself a good review, negative news grows faster than the good one and the search engine only cares about popularity .So it's extremely important for you to manage the bad news on the internet from any end and for that you someone to manage your online reputation because it's clearly not in your hand . There are techniques used by experts to interact with those spreading rumors, refuting their wrong claims and apologizing to the customer who is angry. And thus build a great online reputation.

6.              Online Lead Generation

In simple terms a lead is your potential customer and lead generation is to bring your potential customer to eventually become your customer. 

In simple terms online lead generation is bringing prospective customers to your website and business pages and persuades them through an online channel to become the customer and buy something.

Online lead generation can be done through many channels some of them are:

1.   Social media 

2.   Email  marketing 

3.   Online advertising 

4.   Content marketing

5.   Website optimization

 

Digital marketing is a vast jungle but an effective one. The correct as well as intelligent digital marketing can do wonders to your business. You just need to choose the right company to deliver you these services and just watch the magic unfold.

Hope, we were helpful and you will visit our services.

Three Essential Digital Marketing Channels In This Growing Era

It seems like the whole world is online today,in this era of the 21st century everybody relies on Digital Channels for Communication,Education,Shopping,Entertainment.Digital channels have grown very rapidly.And it has become a crucial part of everyday existence.

As for February of 2020, Statista reports a 13% increase in digital marketing budget compared to August 2019 (11.8%) in their study.Approx there is a $500,000 investment yearly in Digital Marketing platform.

To be successful in Digital Marketing,you need to plan very strategically but flexibly.You need good tools and the best plan and you need to plan your framework and then apply it. 

Now,we are going to introduce you to the best three well-established digital marketing channels through which you can boost up your digital marketing strategies. 

1.Email

 When it comes to digital marketing,Email is the father of the whole Digital Marketing Channels or industry.It is becoming better with growing age.Email marketing is a very good strategy for your digital marketing plan.While strategies will vary, one thing is certain: The cornerstone of every digital strategy should be email marketing.

Email marketing is called the king of industry WHY? Because it offers an unbeatable ROI.Research shows that email marketing spent $38 on every spent of $1.

However, the glue that holds your digital strategy together will undoubtedly be email marketing.

1.SMS

After email we’ll introduce you to SMS.it is also one of the digital marketing channels. There are many benefits of SMS. Such as it is very immediate.There is no issue of waiting and we don't need to wait a long time.Not only it will save your precious time, but over 90% of messages are read within 3 minutes.So you can have good and fast responses from your clients.

And it is mobile-friendly and has many benefits like this,You have to try this.It can help to ramp up your digital marketing strategies.

  3. Video

 It’s not too hard to see why video is so popular these days,Because people can easily digest video formats as people are bored by seeing and reading textual formats on the internet.

Studies have shown that consumers are 64-85% more likely to purchase a product or service that has video representation. ... This makes establishing a personal connection with buyers through the means of video marketing a key element in the future of online marketing.

Video has rapidly grown with the invention of 4G LTE and now it is 5G.Now the digital marketing is like nothing without the use of video formats.

 

 

 

 

 

 

Bulk SMS - explanation , purpose and ways

                                              Bulk SMS

Mobile has become an integral part of our daily life . Every other individual you know operates a mobile phone whether smartphone or feature phone. Business also operates in the same ecosystem as us , so is the requirement of marketing and reaching out to your customer through mobile phones . Bulk SMS does exactly that .

In this blog we are telling you what is bulk SMS , why is it used by organisations and how you can make use of bulk SMS for your benefit.

Bulk SMS is spreading a large number of  messages to a large number of people at the same time. It can be explained as a “one-to-many” type of service , where one sender sends messages to many receivers. It's different from “one-to-one”  services [sending personal messages from one individual to another individual] and “many-to-many”[group messaging] services. Bulk messaging is also called Bulk text messaging, Bulk Messaging, Business SMS, SMS software or even Text message marketing.

Bulk messaging is generally used by advertising and marketing agencies,media companies,  retailers, B2B businesses,  consumer brands , healthcare providers, financial institutions , banks, travel companies, school , educational institutions  and agencies or any type of business/organization to reach out to as many potential customers and established customers as possible either for informing about any new discount or offer or informing and alerting them about anything in general. Bulk SMS is used by all kinds of organisations for their business and other purposes irrespective of their size and type.

Bulk SMS is commonly used by different organisations for the following purpose :

1. Alerts 

2. Reminders 

3. New offers 

4. New information about change in the government order and regulations 

5. Communicating with employees in the firm 

6. Circulars from principal or management

7.  Mass advertisement 

8. Notification

Mobile messages have a 98% open rate within 3 minutes. People are very active on their mobiles, so bulk SMS is one of the best methods to reach out to a large number of people without getting ignored .

Bulk SMS is useful in many ways . Some of these are :

1.  Cost effective

2. More effective than e-mail and e-mail marketing

3. Providing a higher return on investment

4. More convenient

5. Comparably cheaper

6.  Easy to use

7. Supported on all mobile phones 

8. Does not requires extensive technical know how

9. Advantage over traditional method using competitors 

10. More efficient 

11. Worth the value 

There are significant number of ways of bulk messaging .These are:

1. A mobile phone application 

2. A software program

3.  A web interface , or

4. SMS API with their website or system

Bulk SMS can be done in some simple steps :

1. Select a service provider of your choice [say P&P Infotech]

2. Register yourself with the service provider

3. Select and prepare list of your clients and their mobile numbers

4. Divide your client base on the bases of age , gender , place of residence , etc

5. Type or prepare your text message 

6. Decide upon the date and timing  of your bulk messaging 

7. After finalizing every step , send your text 

8.  View your report and follow up on next message

One of the most important things to keep in mind is to check the rules and regulations of the country from which you are sending your message and the country of the clients that are receiving the message and comply with them.

Bulk messaging is one of the best ways to reach a client and one should consider utilizing this function for better running of the business.

Thanks for giving it your time . Hope, you like it.