IVR & Toll Free
Whenever you want to convey your message to someone important what do you do? Quite obviously, you message them, call them or maybe you write emails (very old, I know but still it's an option). It might cost you but the message and person are important so you will go ahead and call or message to convey the message.
Think
about the time your customer (an important person, a very important person for
your business) wants to contact you. What can he do , he doesn't possess your
personal mobile number, well he is important but not a big client to possess
personal number, of course he can email but to be honest who reads so many
emails. The company’s email box must be filled with tons of messages, obviously
you can't reply to them all. So if your important person wants to contact you
as he has an important message to convey (could be anything - feedback, query
to carry out transactions , can be a complaint regarding your service , might
be having problems in using your product that needs help) what would he do? In
absence of options, you may lose your loyal customer not one but many like him
having similar problems. Not good for the business right? So in that case one
can use IVR & Toll free services to help your customer convey his
message that too free of cost.
IVR & Toll Free Services
Let's
just simplify a bit, most of us have heard about toll free no. of various big
brands and companies and quite obviously we must have made calls on these no.s
for queries or complaints or directions to use or anything, but let's quickly
recap a little on what is toll free and this IVR system.
So, Tollfree
is an effective business tool that helps to manage your business after and
before sale service, does a good job of marketing your product and can also
give you advantage over your competitors. Toll free in simple words is a number
connected to your company/business on which customers can call to give a
message free of cost. Toll free numbers carry a perception around that only big
and branded businesses have toll free numbers to interact with customers.
Having a toll free number will help you in getting good marketing for the
business. If you have a small or new business you should grab the opportunity
to have a great PR for a business that has potential to generate leads.
Toll
free number is used by many different business organizations for various
purposes. Some of them include:
1. Branding
2. Marketing
3. Customer sale service
4. Taking orders
5. Lead generation
6. Solving queries
7. Booking orders
8. And many more
Now take a look at what IVR is.
I'm
assuming you all must have dialed a toll free number some time in your life. I
believe you must have that often, so ever noticed before speaking to your
designated customer care executive you hear this prerecorded voice that doesn't
listen to you but gives you instruction about things like which number to press
to get connected to your customer care executive or to avail a particular
service, this is IVR. IVR i.e. Interactive Voice Response is a prerecorded message to
introduce and familiarize your customer to the facility and to direct them to
the designated departments, not only does this help the customers but also the
business. It becomes easy to segment the calls and regularly inspect the number
of calls for complaints, for queries, for directions to use, for feedback, for
booking an order and make changes to your product or services
accordingly.
Benefits of using toll-free
numbers
Toll free number comes
with many benefits. Some of them are:
1. Creates a brand image, that helps in reaching
out to customers with confidence
2. Helps in generating more leads than the company
could have done regularly
3. Provides for a better customer service, so that
the customers gets maximum satisfaction and bring good mouth publicity
4. Helps in marketing campaigns, for a better
promotion in potential customers and helps in getting instant feedback
5. Round the clock customer service, so that your business
can earn all the time
6. Makes connecting with customers easy, so you
don't loose on orders
7. Receive call anywhere within the country, so you
don't have to keep changing the number with your company’s location
Benefits of using IVR System
Using IVR along with
toll free is like icing on the cake as we say ‘sone par suhaga’. IVR has many
benefits of its own. Some of these are:
1. Handling a large volume of calls
2. Directing the customers to the right department
and agent
3. Managing calls of different kind
4. Segmenting calls according to purpose
5. Maximizing customer satisfaction
6. Segmenting customers and creating their database
for the purpose of the future course of action
7. Saving customers time on a call and bringing
goodwill
8. Makes call from any device possible
9. Improves your call center work
10. Can help in getting customers feedback in an
organized manner
Now you may wonder and
if you're not you should, if these tools are so good I should also avail them
for my business and you must. There are answers to some questions that you
should answer yourself and then go ahead with it. Well why do you need, what
are the different services you want to attach to the number, how much are you
willing to spend on it, are you ready to take a step further, what are the
number of purpose, if get the answer prepare your plan and go to your service
provider (whispers: you can contact us) and explain them everything and get
some knowledge on how it will function and go ahead with it.
IVR
& Toll free is the
best business tooling you can avail to help your business. It helps with the
most crucial aspect of modern business customer management and customer
satisfaction and that can help you to rock in your business competition. My sincere advice would be to go ahead and try
and see the change yourself.
Thank you for the
attention, I hope it was helpful and for more Information you can contact us .
