Why You Must Have IVR & Toll Free Services

IVR & Toll Free 

Whenever you want to convey your message to someone important what do you do? Quite obviously, you message them, call them or maybe you write emails (very old, I know but still it's an option). It might cost you but the message and person are important so you will go ahead and call or message to convey the message.

Think about the time your customer (an important person, a very important person for your business) wants to contact you. What can he do , he doesn't possess your personal mobile number, well he is important but not a big client to possess personal number, of course he can email but to be honest who reads so many emails. The company’s email box must be filled with tons of messages, obviously you can't reply to them all. So if your important person wants to contact you as he has an important message to convey (could be anything - feedback, query to carry out transactions , can be a complaint regarding your service , might be having problems in using your product that needs help) what would he do? In absence of options, you may lose your loyal customer not one but many like him having similar problems. Not good for the business right? So in that case one can use  IVR & Toll free services to help your customer convey his message that too free of cost.

 

IVR & Toll Free Services

Let's just simplify a bit, most of us have heard about toll free no. of various big brands and companies and quite obviously we must have made calls on these no.s for queries or complaints or directions to use or anything, but let's quickly recap a little on what is toll free and this IVR system. 

So, Tollfree is an effective business tool that helps to manage your business after and before sale service, does a good job of marketing your product and can also give you advantage over your competitors. Toll free in simple words is a number connected to your company/business on which customers can call to give a message free of cost. Toll free numbers carry a perception around that only big and branded businesses have toll free numbers to interact with customers. Having a toll free number will help you in getting good marketing for the business. If you have a small or new business you should grab the opportunity to have a great PR for a business that has potential to generate leads.

 

Toll free number is used by many different business organizations for various purposes. Some of them include:

1.     Branding 

2.     Marketing

3.     Customer sale service

4.     Taking orders

5.     Lead generation 

6.     Solving queries

7.     Booking orders

8.     And many more

 

Now take a look at what IVR is.

I'm assuming you all must have dialed a toll free number some time in your life. I believe you must have that often, so ever noticed before speaking to your designated customer care executive you hear this prerecorded voice that doesn't listen to you but gives you instruction about things like which number to press to get connected to your customer care executive or to avail a particular service, this  is IVR. IVR i.e. Interactive Voice Response is a prerecorded message to introduce and familiarize your customer to the facility and to direct them to the designated departments, not only does this help the customers but also the business. It becomes easy to segment the calls and regularly inspect the number of calls for complaints, for queries, for directions to use, for feedback, for booking an order and make changes to your product or services accordingly. 

 

Benefits of using toll-free numbers

 

Toll free number comes with many benefits. Some of them are: 

1.     Creates a brand image, that helps in reaching out to customers with confidence

2.     Helps in generating more leads than the company could have done regularly

3.     Provides for a better customer service, so that the customers gets maximum satisfaction and bring good mouth publicity

4.     Helps in marketing campaigns, for a better promotion in potential customers and helps in getting instant feedback

5.     Round the clock customer service, so that your business can earn all the time

6.     Makes connecting with customers easy, so you don't loose on orders

7.     Receive call anywhere within the country, so you don't have to keep changing the number with your company’s location

Benefits of using IVR System

 

Using IVR along with toll free is like icing on the cake as we say ‘sone par suhaga’. IVR has many benefits of its own. Some of these are:

1.     Handling a large volume of calls

2.     Directing the customers to the right department and agent

3.     Managing calls of different kind

4.     Segmenting calls according to purpose 

5.     Maximizing customer satisfaction

6.     Segmenting customers and creating their database for the purpose of the future course of action

7.     Saving customers time on a call and bringing goodwill

8.     Makes call from any device possible

9.     Improves your call center work

10. Can help in getting customers feedback in an organized manner

 

Now you may wonder and if you're not you should, if these tools are so good I should also avail them for my business and you must. There are answers to some questions that you should answer yourself and then go ahead with it. Well why do you need, what are the different services you want to attach to the number, how much are you willing to spend on it, are you ready to take a step further, what are the number of purpose, if get the answer prepare your plan and go to your service provider (whispers: you can contact us) and explain them everything and get some knowledge on how it will function and go ahead with it.

 

IVR & Toll free is the best business tooling you can avail to help your business. It helps with the most crucial aspect of modern business customer management and customer satisfaction and that can help you to rock in your business competition. My sincere advice would be to go ahead and try and see the change yourself.

 

Thank you for the attention, I hope it was helpful and for more Information you can contact us .

 

Key process that Small-Business homeowners will Use Technology to save lots of Time and cash

When you’re a small-business owner, you frequently don’t have an over sized team around you to delegate to once you need to liberate time to figure on your venture instead of in it. you furthermore may might not have several spare funds accessible to pay to source work to contractors or businesses. fortunately although, technological enhancements and innovations have meant that a lot of long (and usually boring) jobs will currently be controlled a lot of quickly and affordably than ever.

If you would like to grow your business and provides yourself some longer faraway from the workplace over the approaching months, browse on for a few key ways in which you'll utilize technology to contour your work tasks and improve performance.

Finance

There area unit many ways you'll save time by victimisation technology within the space of finance. as an example, there's no have to be compelled to manually produce invoices for your shoppers during this day and age, since there area unit currently lots of accounting programs, apps, and merchandiser process systems that may mechanically compile and send a bill once a group action or order has been created.

Payments, too, may be simply efficient currently. If you sell merchandise or services on-line, you'd be crazy to not utilize digital payment process services to simply accept debit and mastercard payments over the web. These services may handle transactions created victimisation PayPal, digital wallets, gift cards, loyalty points, and also the like.

For businesses commerce offline, there are lots of technological tools which may be utilised. As Associate in Nursing example, you may like better to discovered ACH process for straightforward bulk transactions, permit payment via direct checks for faster funds transfers, or build it straightforward for your shoppers to pay over the phone or on-line.

Mobile payments via smartphones are fast to line up and very cheap, and area unit the right selection once you need to be ready to settle for payments once outside the workplace, at conferences, tradeshows, consumer homes or workspaces, pop-up retailers, and so on.

If you’re like several different entrepreneurs, you most likely hate having to pay a lot of time collating your business expenses each month or quarter. If so, it’s time {to build|to form|to create} use of Associate in Nursing app that may make your life abundant easier during this regard. Expensify, as an example, could be a extremely popular application that works on each iOS and golem operative systems.

The program links up to your credit Associate in Nursingd open-end credit accounts in order that it will mechanically send details of transactions created on card to an expense report. moreover, payments created by money may be simply factored in, by taking a photograph of the receipt along with your smartphone, then syncing this image to the app. Expensify can then enter the relevant information from the image and send the main points to your expense report.

Keep in mind, too, that heap|plenty|lots} of accounting package is additionally designed to avoid wasting business house owners an entire lot of your time and energy recently. With programs like Xero and lots of others, you'll adjust your checking account to the package in order that transactions area unit mechanically foreign. As well, you'll discovered codes for normal transactions (both funds returning in and going out), in order that you don’t ought to manually apportion them to a budget anytime.


Human Resources

When it involves human resources functions you’re conjointly lined in several instances by technology. for instance, once you have to be compelled to rent new workers, instead of disbursal time sorting through all the task applications you receive yourself to seek out a order of candidates, you'll use accomplishment package. Such programs area unit designed to seek out the highest individuals out of a gaggle supported criteria you input, like qualifications, location, keywords, and coaching.


To save you time on workers management, engagement, and retention, you'll conjointly address prime school tools. There area unit several apps recently, as an example, that area unit designed to contour common, revenant time unit tasks like payroll and coverage, shift scheduling; the administration of worker benefits; and also the following of workers attending, vacation accumulation, and also the like. You’ll conjointly realize package you'll use to gift and manage workers coaching on-line, that is especially useful once you have staff placed worldwide.

Customer Service

Customer service is another space that may be created way more productive due to technology. particularly, it pays to contemplate implementing self-service client support package in order that your shoppers will complete tasks and realize answers to their queries by themselves at any time (something that a lot of and a lot of shoppers area unit returning to expect nowadays).

Interactive Voice Response (IVR) technology could be a prime example here. IVR is concerned once customers act with a ADPS victimization their phone or different communication device. They merely have to be compelled to follow machine-controlled laptop prompts and directions.

Install Associate in Nursing IVR system and shoppers will decision up and be directed to the proper person, learn their account balance, build a payment, or establish the solution to varied varieties of queries, all without having to talk with a corporation representative. This frees up extended time for your team members as a result.

Government take initiative for tackle call drop by launching IVRS plateform

In a bid to tackle the call drop menace, Government has launched an Integrated Voice Response System (IVRS) system at multiple locations including Delhi and Mumbai to obtain direct feedback from subscribers on call quality.

The feedback will be shared with operators so they can take corrective steps in the problem areas and address the issue of call drops. The IVRS system will be extended to the entire country shortly, an official release said.
Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area.


They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops," it added
Initially, the platform will be utilised for call drops and subsequently it will extended to capture consumer feedback in other areas as well.
Department of Telecommunications has taken a slew of initiatives to address the issue of call drops on mobile networks. Telecom operators have installed more than 1,30,000 additional Base Transceiver Stations or BTSs across the country during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country by March 2017.

In fact last month, after meeting with the heads of telecom operators, Sinha had promised that  ..
At that time, Sinha also warned operators that his Ministry will not hesitate on slapping penalty and other actions in case consumers continue to face the menace of call drops and call failures