Why You Must Have IVR & Toll Free Services

IVR & Toll Free 

Whenever you want to convey your message to someone important what do you do? Quite obviously, you message them, call them or maybe you write emails (very old, I know but still it's an option). It might cost you but the message and person are important so you will go ahead and call or message to convey the message.

Think about the time your customer (an important person, a very important person for your business) wants to contact you. What can he do , he doesn't possess your personal mobile number, well he is important but not a big client to possess personal number, of course he can email but to be honest who reads so many emails. The company’s email box must be filled with tons of messages, obviously you can't reply to them all. So if your important person wants to contact you as he has an important message to convey (could be anything - feedback, query to carry out transactions , can be a complaint regarding your service , might be having problems in using your product that needs help) what would he do? In absence of options, you may lose your loyal customer not one but many like him having similar problems. Not good for the business right? So in that case one can use  IVR & Toll free services to help your customer convey his message that too free of cost.

 

IVR & Toll Free Services

Let's just simplify a bit, most of us have heard about toll free no. of various big brands and companies and quite obviously we must have made calls on these no.s for queries or complaints or directions to use or anything, but let's quickly recap a little on what is toll free and this IVR system. 

So, Tollfree is an effective business tool that helps to manage your business after and before sale service, does a good job of marketing your product and can also give you advantage over your competitors. Toll free in simple words is a number connected to your company/business on which customers can call to give a message free of cost. Toll free numbers carry a perception around that only big and branded businesses have toll free numbers to interact with customers. Having a toll free number will help you in getting good marketing for the business. If you have a small or new business you should grab the opportunity to have a great PR for a business that has potential to generate leads.

 

Toll free number is used by many different business organizations for various purposes. Some of them include:

1.     Branding 

2.     Marketing

3.     Customer sale service

4.     Taking orders

5.     Lead generation 

6.     Solving queries

7.     Booking orders

8.     And many more

 

Now take a look at what IVR is.

I'm assuming you all must have dialed a toll free number some time in your life. I believe you must have that often, so ever noticed before speaking to your designated customer care executive you hear this prerecorded voice that doesn't listen to you but gives you instruction about things like which number to press to get connected to your customer care executive or to avail a particular service, this  is IVR. IVR i.e. Interactive Voice Response is a prerecorded message to introduce and familiarize your customer to the facility and to direct them to the designated departments, not only does this help the customers but also the business. It becomes easy to segment the calls and regularly inspect the number of calls for complaints, for queries, for directions to use, for feedback, for booking an order and make changes to your product or services accordingly. 

 

Benefits of using toll-free numbers

 

Toll free number comes with many benefits. Some of them are: 

1.     Creates a brand image, that helps in reaching out to customers with confidence

2.     Helps in generating more leads than the company could have done regularly

3.     Provides for a better customer service, so that the customers gets maximum satisfaction and bring good mouth publicity

4.     Helps in marketing campaigns, for a better promotion in potential customers and helps in getting instant feedback

5.     Round the clock customer service, so that your business can earn all the time

6.     Makes connecting with customers easy, so you don't loose on orders

7.     Receive call anywhere within the country, so you don't have to keep changing the number with your company’s location

Benefits of using IVR System

 

Using IVR along with toll free is like icing on the cake as we say ‘sone par suhaga’. IVR has many benefits of its own. Some of these are:

1.     Handling a large volume of calls

2.     Directing the customers to the right department and agent

3.     Managing calls of different kind

4.     Segmenting calls according to purpose 

5.     Maximizing customer satisfaction

6.     Segmenting customers and creating their database for the purpose of the future course of action

7.     Saving customers time on a call and bringing goodwill

8.     Makes call from any device possible

9.     Improves your call center work

10. Can help in getting customers feedback in an organized manner

 

Now you may wonder and if you're not you should, if these tools are so good I should also avail them for my business and you must. There are answers to some questions that you should answer yourself and then go ahead with it. Well why do you need, what are the different services you want to attach to the number, how much are you willing to spend on it, are you ready to take a step further, what are the number of purpose, if get the answer prepare your plan and go to your service provider (whispers: you can contact us) and explain them everything and get some knowledge on how it will function and go ahead with it.

 

IVR & Toll free is the best business tooling you can avail to help your business. It helps with the most crucial aspect of modern business customer management and customer satisfaction and that can help you to rock in your business competition. My sincere advice would be to go ahead and try and see the change yourself.

 

Thank you for the attention, I hope it was helpful and for more Information you can contact us .