In a bid to tackle the call drop menace, Government has launched an Integrated Voice Response System (IVRS) system at multiple locations including Delhi and Mumbai to obtain direct feedback from subscribers on call quality.
The feedback will be shared with operators so they can take corrective steps in the problem areas and address the issue of call drops. The IVRS system will be extended to the entire country shortly, an official release said.
Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area.
They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops," it added
Initially, the platform will be utilised for call drops and subsequently it will extended to capture consumer feedback in other areas as well.
Department of Telecommunications has taken a slew of initiatives to address the issue of call drops on mobile networks. Telecom operators have installed more than 1,30,000 additional Base Transceiver Stations or BTSs across the country during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country by March 2017.
In fact last month, after meeting with the heads of telecom operators, Sinha had promised that ..
At that time, Sinha also warned operators that his Ministry will not hesitate on slapping penalty and other actions in case consumers continue to face the menace of call drops and call failures
The feedback will be shared with operators so they can take corrective steps in the problem areas and address the issue of call drops. The IVRS system will be extended to the entire country shortly, an official release said.
Subscribers will receive an IVRS call from the short code 1955 and will be asked a questions such as whether they are facing or not (facing) call drops in their area.
They can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops," it added
Initially, the platform will be utilised for call drops and subsequently it will extended to capture consumer feedback in other areas as well.
Department of Telecommunications has taken a slew of initiatives to address the issue of call drops on mobile networks. Telecom operators have installed more than 1,30,000 additional Base Transceiver Stations or BTSs across the country during the period from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country by March 2017.
In fact last month, after meeting with the heads of telecom operators, Sinha had promised that ..
At that time, Sinha also warned operators that his Ministry will not hesitate on slapping penalty and other actions in case consumers continue to face the menace of call drops and call failures
No comments:
Post a Comment